The eight principles are: PRINCIPLE 1 Dream it simple, say it strong PRINCIPLE 2 To get to the angels, deal with the devil PRINCIPLE 3 Wait! Then pick your moment PRINCIPLE 4 Embrace the power of doubt PRINCIPLE 5 Discover the joy of discipline PRINCIPLE 6 Communicate in a language people understand PRINCIPLE 7 Pay attention to the janitor PRINCIPLE 8 Use the power of silence (p.xi)
I felt an overwhelming sense of unfairness, so I decided to write Mother Teresa a letter asking her what I could do. A few months later, I received a letter back. She told me the poor are wonderful people. She told me to pray for peace and love for the old man, and to smile at him. "The more you smile and love your neighbors, the more love will spread." (p.2)
"We all have a purpose in life," she told me. "Some people are born to make a difference to one person, and some people are born to make a difference to their families or their countries." Then she pressed her hands more tightly onto mine. "You, Ruma, are meant to make a difference to the world. Go find your vehicle, and don't give up." (p.5)
In 1946, Mother Teresa heard these important insights as a direct call from God. She realized that she needed not only to change her own path in life, but to form a separate congregation that focused on helping the destitute. (p.15)
Mother Teresa's vision timelessly lives on. She became the vision and an iconic symbol of service to the poor. It took her twenty years to realize the beginning of her dream, then a lifetime to achieve it and let the world hear it - simple, loud, and clear. (p.17)
Great business leaders, like Mother Teresa, start with a simple vision they can evangelize internally and externally. Simplicity and strength of message are essential. The vision needs to be set up early, even before you start your company. (p.18)
Your vision comes from your lived experiences and beliefs. (p.18)
We all have roles to play in the world, as individuals and in our organizations. A person's world may be focused on family, community, work, or a cause. Once you understand personally what your role is, you can begin creating the road map to align all aspects of your efforts. (p.19)
You as the leader have the ultimate responsibility to determine the purpose and vision of your organization. What is your vision? Can you state it clearly? Is it simple? Do you believe in it? Do you live it? Does it motivate you every day? Has your organization incorporated it into the way it works? As a leader, you are the voice of the vision. You must continually seek out opportunities to seamlessly weave your vision into your daily routine, such as meetings with customers or employees. You must keep the vision front and center and use it as a touchstone against which you and everyone else in the organization make decisions, large and small. (p.23)
As a leader, you can approach ethical dilemmas by answering several questions. First, who are your angels, and what is your goal? Mother Teresa's angels were the poorest of the poor, and her goal was to serve them. To do that, she needed people and money. =(some lines omitted)= Second, what is your guiding principle on the issue at hand? Mother Teresa believed that charity comes from the heart. Therefore, she did not question the origins of her donations. (p.33)
As a leader, once you have determined your vision, you must ask yourself a number of questions and make a number of decisions. Whether you are starting a new organization or taking leadership of an existing one, one of the first questions to ask is, "Are we ready?" (p.42)
Mother Teresa did not know many languages, but when it came to communicating, she was an expert. =(some lines omitted)= She spoke with her voice, her eyes, her ears, and her heart. Her most eloquent way of communicating was through her smile. "Peace begins with a smile," she often said. (p.75)
Third, pay attention to your surroundings and feelings. =(some lines omitted)= Last, reflect on your intentions. Kind intensions, even in tough situations, increase the chances of trust. And if you are not trusted, you will rarely be understood. (p.80)
Life is a journey filled with stories - some happy, some sad, and many in between. Throughout this journey we meet people who influence and help us in multiple ways. Some remain friends, others come in and out of our lives, and many go away. It is important to be grateful and remember those who have touched our lives along the way. They were gifts given to us. (p.90)
If you are a leader in your organization, take the time to remember the names of all the people you meet. Acknowledge them, or you may never learn what they have to offer. If you judge people by title or reputation, without trying to get to know them, then you'll never know what they have to offer, and you could miss out on a valuable opportunity. (p.90)
In silence we will find new energy and true unity. Silence gives us a new outlook on everything. The essential thing is not what we say but what God says to us and through us. In that silence, He will listen to us; there He will speak to our soul, and there we will hear His voice. Listen in silence because if your heart is full of other things you cannot hear the voice of God.... We cannot find God in noise or agitation. In nature we find silence - the trees, flowers, and grass grow in silence. The stars, the moon, and the sun move in silence. Silence of the heart is necessary so you can hear God everywhere - in the closing of a door, in the person who needs you, in the birds that sing, in the flowers, in the animals.... In silence He listens to us; in silence He speaks to our souls. In silence we are granted the privilege of listening to His voice.... To make possible true inner silence, practice: Silence of the eyes.... Silence of the ears.... Silence of the tongue.... Silence of the mind.... Silence of the heart. (p.98)
PRINCIPLE 1: Dream it simple, say it strong - Create a vision that is simple. Say it strongly with words and actions at every possible moment.
PRINCIPLE 2: To get to the angels, deal with the devil - Develop a framework to make decisions on ethical issues.
PRINCIPLE 3: Wait! Then pick your moment - Before beginning, be prepared emotionally, financially, and operationally.
PRINCIPLE 4: Embrace the power of doubt - Relentlessly question your business.
PRINCIPLE 5: Discover the joy of discipline - Discipline can bring you joy.
PRINCIPLE 6: Communicate in a language people understand.
PRINCIPLE 7: Pay attention to the janitor - Everyone has value.
PRINCIPLE 8: Use the power of silence - Calm your mind and listen. (p.106)